Mayfield Church of England Primary School

Most issues and concerns about school life can be resolved on an informal basis. The complaint procedure is in place to be used when parents are not happy that an informal resolution has been reached.

Arrangements for handling complaints from parents with children with SEN about the school's support are within the scope of our Complaints policy and procedure. However, specific complaints in relation to Education Health and Care Plan (EHCP) procedures or content should be referred to the Local Authority and contact details are set out in our policy.